We know our clients have lots of options when it comes to choosing a staffing partner. That’s why we continually strive to improve our customer service. One of the ways we do this is by tracking our NPS®.
What Is NPS?
If you’re familiar with Net Promoter® Score, you know it’s a deceptively simple metric used to measure client satisfaction and service quality. On a 0-10 scale, how likely are you to recommend us to a colleague…and why? With these questions, we capture our clients’ attitudes and feelings about our customer service and them it into data we can use to make our service experience even better.
- Clients who rate us 9-10 are considered promoters. Working with us enriches their business, and they are very likely to recommend our service.
- Clients who rate us 7-8 are considered passives. Their expectations were met. They might work with us again…or not.
- Clients who rate us 0-6 are considered detractors. We disappointed them—and we want to know why so we can do better in the future.
The Advance Group Has a World-Class Net Promoter Score
The Advance Group’s NPS is 75, nearly triple the industry average of 29!
By global NPS standards, 50 is classified as excellent, and 70 is considered world-class.
Nothing makes us happier than knowing our clients are delighted with our service.
Why Our NPS Benefits Our Clients
Our NPS score provides clients with an impartial assessment of the exceptional service experience they can expect from Advance. Not only that, it allows us to know where we can improve. Sure, 3X more of our clients are likely to recommend us than the average staffing firm, but there’s still work to do!
We’re always learning new ways to help our clients Advance their business goals.
To learn more about The Advance Group’s dedication to its clients and candidates, connect with us today!
