Internal communication is more critical now than ever. Many professionals are working remotely, a paradigm that can make disseminating information challenging and may limit opportunities for connecting. Luckily, by taking the right steps, internal communication can occur unimpeded. If you don’t know where to begin, here are some tips that can help you improve.
Be a Top Communicator
Many employees take their cues from company leaders. If their manager isn’t communicative, they may feel that reaching out is unnecessary or, in a worst-case scenario, discouraged. This can hinder the sharing of information, creating a culture where silos and secretiveness end up thriving.
However, if you step up and become a top communicator, you’re showcasing its importance. Other employees may be more likely to engage with each other as they understand that reaching out and sharing is the norm, not the exception.
When new details become available, disseminate the information quickly. Let your team know that they can ask questions or express their thoughts, encouraging the start of a dialog. In a relatively short amount of time, everyone will become more open to being communicative.
Use a Multi-Channel Approach
Critical information shouldn’t be shared through email alone. While email can be a great way to reach your entire workforce, the platform is regretfully flawed. New messages that come in push older ones down the list. As a result, an important update can incidentally get buried, which is less than ideal.
While you shouldn’t abandon email entirely, it’s wise to incorporate a multi-channel approach. Embrace collaboration software with messaging capabilities, use text messaging solutions, and pin critical updates on your internal website’s homepage. You may even want to make use of social media, such as by creating a closed Facebook group or something similar for sharing and discussing information. This increases the odds that your message will be seen promptly.
Focus on Timely, Constructive Feedback
Feedback is a powerful tool, mainly when employees aren’t working in an office together. Without it, your team may not know whether they are on target or if there is an issue they need to address, allowing problems to linger longer.
Ideally, managers should make regular feedback part of the paradigm. Make sure to reach out regularly to let employees know how they are doing, even when everything is going fine. This creates opportunities for conversation and shows that you are engaged in their performance.
If something isn’t right, speak up quickly. That way, the issue can be addressed before it has a chance to worsen, shortening correction times.
Additionally, request feedback from your team. Ask if there’s anything you can do to better meet their needs, giving them a chance to air their thoughts and get help if it’s needed.
Ultimately, by following the tips above, you can improve internal communication at your company. If you’d like to know more about how to enhance your operations, the staff at The Advance Group can help. Contact us to speak with a member of our highly skilled team today and see how our workplace communication expertise can benefit you.