Clerical/Call Center

The Challenge:

In early 2018, a candidate with over 17 years of call center experience approached The Advance Group looking for a long-term opportunity in a customer service or call center environment. As the recruiter continued to explore career options for this candidate, they discovered that she also had some dispatch experience.

The Solution:

After an extensive interview and testing to determine our candidate’s skill set and which type of work environment would be the best fit, we set up an interview with a client that had an open dispatch position.

The Success:

Our candidate was offered and accepted the position. Both our client and candidate were extremely pleased with the placement. Several months later, there was a layoff at our client location, and they contacted us to assist these employees with finding work. Given this advance notice, we were able to be proactive in our search. This candidate’s assignment ended on a Friday, and we were able to secure another position for her starting the following Monday. She has been pleased with this assignment as well, and we received the following feedback: “Awesome experience with Advance. The assignment was soon ending at my then current assignment due to downsizing on a Friday, and Advance was able to find me an even better assignment at another company starting that following Monday. They are very courteous, dependable and professional. I feel blessed to have had them in my employment search.”